Call flow and workflow study
Ajmi reviews departments, extensions, guest requests, nurse stations, announcement zones and operation needs.
Hotel IPTV guest service platform
Connect hotel IPTV with welcome screens, guest information, dining, housekeeping, laundry, maintenance, transport, messages and request workflows.
Real service scope
Hotel IPTV guest-service platform scope
AJMI configures the television interface and backend workflow for hotel information, dining, housekeeping, laundry, maintenance, transport, messages and other approved guest requests.
Every on-screen request needs an operational destination
Menu content, languages, service hours, routing rules, notifications, response ownership and unavailable-service behaviour are agreed with hotel operations before the room interface is released.
Guest journey and service-menu definitionArabic and English content structure and approvalDepartment routing, notification and escalation setupRoom request testing, staff training and workflow records
Work modules
Service capability modules with field execution
Each module below represents a practical work area Ajmi can handle during planning, installation, commissioning or support.
System architecture
PBX, IP phones, PA, nurse call, service app and guest platform modules are planned according to project flow.
Device deployment
IP phones, speakers, call points, panels, microphones, mobile/service apps or room devices are installed and configured.
Network and integration readiness
Voice VLANs, PoE, server access, dashboards and integration points are checked before handover.
Functional testing
Call routing, announcements, alerts, service requests and response workflows are tested with staff.
Training and support
Ajmi supports extension changes, call flow changes, device faults, app workflow changes and AMC.
Technical system drawing
Smart TV middleware architecture drawing
This drawing shows the real system connectivity behind the service, including source flow, central equipment, network path, endpoint options, testing, support and long-term operation.
Delivery method
How AJMI deploys a hotel guest-service platform
01
Guest Journey & Workflow Review
Hotel services, languages, departments, request categories, response targets, TV or mobile channels and PMS interfaces are mapped.
02
Menu & Routing Design
AJMI defines guest menus, service forms, department routing, roles, notifications, status rules and approved integrations.
03
Platform Configuration
Content, workflows, user roles, TV or app interfaces, PMS links and department dashboards are configured for the property.
04
Guest Request Acceptance Test
Request submission, routing, acknowledgement, status updates, escalation and reporting are tested end to end.
Remote Content & Workflow Support
Menus, content, routing rules, users, logs and dashboards can be maintained remotely through approved access.
On-site Interface Validation
TV behaviour, property network, department devices and PMS or hotel-system interfaces are validated on site.
Guest Platform AMC
AMC can include content support, workflow changes, backups, updates, integration monitoring and operator assistance.
Need this service for your project?
Send your requirement and Ajmi will review the suitable technical direction.