Call flow and workflow study
Ajmi reviews departments, extensions, guest requests, nurse stations, announcement zones and operation needs.
Service App and Request Workflow
Service app and request workflow solutions for hotel operations, guest service, maintenance, housekeeping and technical teams.
Real service scope
Service application and request-workflow scope
AJMI maps how guests, residents or staff submit requests and how departments receive, assign, update, escalate and close each task through the service application and backend.
A working process behind every button and status
Request categories, mandatory information, notifications, service levels, permissions, assignment rules and reports are agreed with operations. Test requests prove the complete workflow before launch.
User, department and request-journey mappingForm fields, categories and permission definitionAssignment, notification, escalation and status setupEnd-to-end workflow testing, training and reporting
Work modules
Service capability modules with field execution
Each module below represents a practical work area Ajmi can handle during planning, installation, commissioning or support.
System architecture
PBX, IP phones, PA, nurse call, service app and guest platform modules are planned according to project flow.
Device deployment
IP phones, speakers, call points, panels, microphones, mobile/service apps or room devices are installed and configured.
Network and integration readiness
Voice VLANs, PoE, server access, dashboards and integration points are checked before handover.
Functional testing
Call routing, announcements, alerts, service requests and response workflows are tested with staff.
Training and support
Ajmi supports extension changes, call flow changes, device faults, app workflow changes and AMC.
Technical system drawing
Smart TV middleware architecture drawing
This drawing shows the real system connectivity behind the service, including source flow, central equipment, network path, endpoint options, testing, support and long-term operation.
Delivery method
How AJMI deploys a service-request application
01
Users & Request Workflow Review
User roles, request categories, forms, departments, response targets, status stages, notifications and existing systems are mapped.
02
Application & Routing Design
AJMI defines interfaces, forms, permissions, routing, SLA rules, dashboards, reports and approved API integrations.
03
Configuration & Integration
The application, admin portal, roles, workflows, notifications, content and required integrations are configured and deployed.
04
Request Lifecycle Acceptance
Submission, assignment, acknowledgement, updates, escalation, closure, notification and reporting are tested end to end.
Remote Application Support
Users, workflows, content, logs, dashboards and controlled application updates can be supported remotely.
On-site Rollout Support
Department onboarding, device setup, local network access and operational training can be handled on site.
Service App AMC
AMC can include backups, release support, security review, workflow changes, integration monitoring and user assistance.
Need this service for your project?
Send your requirement and Ajmi will review the suitable technical direction.